FREQUENTLY
Asked Questions
Customer Management
1. Choose your product and add it to your cart.
2. Proceed to checkout, providing your shipping address and payment details.
3. Review your order, confirm it, and receive a confirmation email.
We accept payments via Cryptocurrency only (BTC or other major cryptocurrencies).
Shipping and Delivery
Yes, we ship worldwide, except to countries affected by conflict, such as Syria, Yemen, and Afghanistan.
We use DHL and UPS for our international shipments, as they provide reliable and fast delivery services.
Orders are dispatched according to the delivery schedule, shipping within 2–4 days from the warehouse. Bulk orders may require an additional 1–2 days for processing. Late payments may result in your order being moved to the next batch. International deliveries typically take 5–8 business days to arrive.
Yes, tracking details will be provided by email once your order is shipped.
A tracking number or ID is a unique combination of numbers and/or letters assigned to your shipment for tracking its status and location.
Once your order is processed and shipped, you’ll receive a confirmation email from our store that includes your tracking number. This allows you to monitor the locatiob & delivery progress in real time.
If you haven’t received your tracking details within the estimated processing window, please contact our support team at [email protected] for assistance.
Tracking information is typically available within 24 to 48 hours after you receive your Track & Trace ID. Updates usually begin once the shipment has been processed and scanned at our logistics facility.
If tracking details do not appear after this period, please contact our support team at [email protected] for further assistance.
Please ensure the tracking number you entered meets the required format:
Minimum length: 5 characters
Allowed separators (for multiple entries): comma, space, tab, or semicolon
Avoid: unsupported special characters or extra whitespace
If you’re using our tracking form, please note that the system will only recognize tracking numbers that have been issued and assigned after your order is marked as “Completed” or “Shipped”—either by us or one of our authorized distribution partners.
If your tracking number isn’t working or returns no results, it may take 24–48 hours after dispatch for tracking data to appear.
Still no updates? Please contact our support team at [email protected], and we’ll be happy to assist.
Pricing and Discounts
Prices are regularly updated, but do not fluctuate daily. We aim to keep pricing fair and transparent.
Yes, the prices are inclusive of shipping costs.
Yes, if you are ordering more than 5 miners, please contact us for potential discounts.
Returns and Warranty
Yes, returns are available for products that are damaged, different from the description, or underperforming. Returns must be made within a certain timeframe for a refund or exchange. Read more here :
Our products come with a 360-day warranty, covering manufacturing defects and shipping damage.
Yes, orders can be canceled anytime before they leave our warehouse. Refund timelines will follow our payment and refund policies.